Returns Policy
Returns Policy
We accept returns within 30 days of purchase with the option to return via post or at no cost in our boutiques. Provided you have the following:
- Able to provide satisfactory proof of purchase (order number, original tax invoice).
- Is in a saleable condition.
- Is unworn, unwashed, or unused with all original tags attached and sealed in packaging (where relevant).
Follow the below steps on how to create an online return:
1. Start your return.
In the boxes provided, enter your 5-digit order number (you will find this on your confirmation email or receipt) and the email address you provided at checkout. If you cannot find this, get in touch with us at [email protected].
2. Select item(s) for return.
Click on the item(s) you want to return and tell us why you are returning them by selecting from the options listed. Eligible items will show in white. Ineligible items are greyed out.
3. Review your return and pack your items.
Review items you would like to return and download the return label. If you do not own a printer, simply take a screenshot of the return label, and take it to your nearest Post Office where they can print this label for you. Securely pack your return item(s), reusing the original packaging or a new parcel.
4. Attach the label and return parcel.
Attach the return label to your return parcel. Post parcel at your nearest post office. Once your return is processed, you’ll receive a confirmation email.
FAQ's
1. Can I still return my items for free?
Yes, you can. Any allowable item (as per our returns policy) purchased through blueillusion.com can be returned free of charge at any of our Blue Illusion Boutiques within Australia provided you present proof of purchase.
2. What is Loop and how do I use it?
Loop is an online portal that is used to process online returns. We have a how-to guide and all instructions on our website at blueillusion.com/pages/returns-exchanges. Otherwise, you can follow these steps to process your return:
Step 1: Visit returns.blueillusion.com to start the return process.
Step 2: In the boxes provided, enter your order number (you will find this on your confirmation email or receipt) and the email address you provided at checkout. If you cannot find this, get in touch with us at [email protected].
Step 3: Click on the item(s) you want to return and tell us why you are returning them by selecting from the options listed. Eligible items will show in white. Ineligible items are greyed out.
Step 4: Review items you would like to return and download the return label. If you do not own a printer, simply take a screenshot of the return label, and take it to your nearest Post Office where they can print this label for you. Print label and securely pack your return item(s), reusing the original packaging or a new parcel.
Step 5: Attach return label to your return parcel. Post parcel at your nearest post office. Once your return is processed, you’ll receive a confirmation email.
3. Can I return online orders in a Blue Illusion boutique?
Yes. We accept returns of online orders made through blueillusion.com at any Blue Illusion Boutique within the country of purchase. Online orders cannot be returned to any David Jones Concession store.
4. I would like to exchange my item(s). How do I do that?
While we do not offer exchanges for online orders via post, we can process an exchange in any Blue Illusion boutique within the country of purchase. Note: The item will need to meet eligibility criteria as found within our returns policy.
5. When will I receive my refund?
Returned items are shipped to our warehouse via standard post, with a potential delivery time of up to 7 days contingent on the carrier’s schedule. Once the item/s have been received and reviewed, we will process the refund within 24-48 hours.
You will receive an email notification once we initiate the refund. Please allow up to 7 business days for the refunded amount to be reflected in your account.
It's important to acknowledge that during periods of heightened retail activity, Australia Post experiences heightened volume, possibly resulting in delays.
6. My item(s) are damaged. Do I still need to pay for a return?
No. Any item deemed to be faulty or damaged will have the shipping fee waived once the item/s is received and assessed by our online warehouse team. These items can also be returned or exchanged in Blue Illusion boutique free of charge with proof of purchase. To ensure the shipping fee is waived, select the return reason “item was damaged when it arrived,” provide a comment explaining the damage item and follow the remaining return steps as normal.
7. I received the wrong item. Do I still need to pay for a return?
No. If an item is deemed to be incorrect, it can be returned for free by post. These items can also be returned or exchanged in a Blue Illusion boutique free of charge with proof of purchase. To ensure the shipping fee is waived, select the return reason “I received the wrong item,” upload your photo evidence of the incorrect item and follow the remaining return steps as normal.
8. What if I do not have a printer to print my return label?
No problem. If you do not own a printer, simply take a screenshot of the return label, and take it to your nearest Post Office where they can print this label for you.