3. Lost or Damaged Goods

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you believe an item is faulty, is significantly different from the sample or description or has a defect or problem that would have stopped someone from buying the item if they had known about it, you may have rights to a remedy under the Australian or New Zealand Consumer Law (the applicable law depending on the country of purchase).

If there is a major failure with an item, you may choose a refund, exchange or repair.

If the failure is minor, we may repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time.

Where an item is damaged through your misuse or abnormal use. Blue Illusion will not provide a refund, exchange or repair.

Blue Illusion will require satisfactory proof of purchase before providing a remedy under either the Australian or New Zealand Consumer Law (pending the country of purchase).

We accept returns for faulty or mis-described products, within a reasonable time from the date of purchase.  This may vary somewhat depending on the item.